According to the latest Colliers International study, the whole phenomenon is the result of the influence of labor availability and good technological knowledge of employees.
The ECE region has strengthened its global competitive position in terms of attracting BPO / SSC due to its favorable business environment. At the same time, the expertise and skills of employees are more developed than a few years ago.
"Taking into account that the office stock in Bucharest will increase by 300,000 sqm in the next period, multinationals will have the advantage of choosing between the most variants of the best spaces but will also need employees to occupy them. Although in Romania the graduates are mainly oriented towards the services segment, the educational institutions do not produce enough candidates for this sector and sometimes they do not produce the right qualifications. At the same time, the unemployment rate for people with higher education is at the lowest level in the last 10 years, at about 2%. All these aspects will prove critical for attracting new players and expanding existing ones", said George Didoiu, Associate Director of Office at Colliers International Romania.
The appetite of BPO / SSC companies for Romania is, however, still maintained by the low costs and the complexity of the services offered to customers. "The increase in the complexity of these services led to an average hourly wage costs of 4 euros, 45 percent under Poland (6.2 euros) and 80 percent under Slovakia (7.2 euros). Along with the boomerang effect of Romanians working abroad in similar position and returning, all these factors could lead to filling the gap created by the lack of labor availability", George Didoiu explained. (source: bizlawyer.ro)
